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Terms & Conditions

Refunds and Cancellations

We want you to be completely satisfied with every purchase that you make from us. However, we do understand that there may be rare occasions when you wish to return an item. If you are unhappy with a product for any reason please contact us immediately.

If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by the customer, the full amount, an administration fee and any additional fees incurred by Flavours & Spices will become payable by the customer. 

We may decline to accept your order for any reason whatsoever. We may otherwise cancel any order or any part of it. Other than as set out in these terms, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for cancelling your order.

Corporate Orders 

If you are placing an order through a company we may agree to credit terms, subject to receipt of your Purchase Order.  Separate terms will apply. Please contact us to make arrangements.

Delivery Process

If delivery is attempted and the carrier is unable to leave the parcel (for example because nobody is home) then the responsibility is with the customer to arrange redelivery or collection and we cannot accept any liability for late delivery, loss, damage or returns. 

Your order will be very carefully packaged so that it arrives in perfect condition. In the unlikely event that any item appears to have been damaged during transit, we must be notified within 24 hours of receipt, or the next working day. Any replacement products, refunds or compensation will be considered and may be granted, at our discretion and only in the event that the item is damaged beyond reasonable use. We will require evidence of any damage, which must be received by us within 7 days of the original delivery. This evidence may be in the form of photographs and must include the original packaging. 

We will deliver to the address provided by you. If that address is incomplete or incorrect in any way we accept no liability for late delivery or non-delivery. Any redirection charges must be paid for by the customer.

Should any of our products be returned to us by the carrier after an unsuccessful delivery attempt any additional charges for the return must be paid by the customer.

In the unlikely event that a parcel is lost during transit we must be notified within 48 hours of expected delivery. Compensation may be available, up to a maximum of the price paid by the customer, if the parcel cannot be traced and is confirmed as lost by the carriers.

General Terms

You must pay in full by debit or credit card in advance when you submit your order through our website. Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or despatched.

Working days are Monday to Friday excluding Public Holidays in England. 

Flavours & Spices or any of its partners shall not be liable for any consequential loss to the customer whether this arises from a breach of contract or any other way. 

Flavours & Spices total liability for any claim howsoever arising shall not exceed the price paid by the customer for the goods supplied by Flavours & Spices or any of its partners. 

Your statutory rights are not affected by any statement contained in this document or our website. 

English law applies to all transactions.

By placing an order with Flavours & Spices either through our website, over the telephone, or by any other medium you are agreeing to these terms.